Deprecated: Required parameter $slide follows optional parameter $blank in /customers/2/1/4/precisionpr.co.uk/httpd.www/wp-content/plugins/revslider/admin/includes/plugin-update.class.php on line 2879 Deprecated: Required parameter $slider follows optional parameter $blank in /customers/2/1/4/precisionpr.co.uk/httpd.www/wp-content/plugins/revslider/admin/includes/plugin-update.class.php on line 2879 Deprecated: Required parameter $access_token follows optional parameter $item_count in /customers/2/1/4/precisionpr.co.uk/httpd.www/wp-content/plugins/revslider/includes/external-sources.class.php on line 68 Deprecated: Required parameter $access_token follows optional parameter $item_count in /customers/2/1/4/precisionpr.co.uk/httpd.www/wp-content/plugins/revslider/includes/external-sources.class.php on line 86 Deprecated: Required parameter $current_photoset follows optional parameter $item_count in /customers/2/1/4/precisionpr.co.uk/httpd.www/wp-content/plugins/revslider/includes/external-sources.class.php on line 1368 Warning: Cannot modify header information - headers already sent by (output started at /customers/2/1/4/precisionpr.co.uk/httpd.www/wp-content/plugins/revslider/admin/includes/plugin-update.class.php:2879) in /customers/2/1/4/precisionpr.co.uk/httpd.www/wp-includes/rest-api/class-wp-rest-server.php on line 1758 Warning: Cannot modify header information - headers already sent by (output started at /customers/2/1/4/precisionpr.co.uk/httpd.www/wp-content/plugins/revslider/admin/includes/plugin-update.class.php:2879) in /customers/2/1/4/precisionpr.co.uk/httpd.www/wp-includes/rest-api/class-wp-rest-server.php on line 1758 Warning: Cannot modify header information - headers already sent by (output started at /customers/2/1/4/precisionpr.co.uk/httpd.www/wp-content/plugins/revslider/admin/includes/plugin-update.class.php:2879) in /customers/2/1/4/precisionpr.co.uk/httpd.www/wp-includes/rest-api/class-wp-rest-server.php on line 1758 Warning: Cannot modify header information - headers already sent by (output started at /customers/2/1/4/precisionpr.co.uk/httpd.www/wp-content/plugins/revslider/admin/includes/plugin-update.class.php:2879) in /customers/2/1/4/precisionpr.co.uk/httpd.www/wp-includes/rest-api/class-wp-rest-server.php on line 1758 Warning: Cannot modify header information - headers already sent by (output started at /customers/2/1/4/precisionpr.co.uk/httpd.www/wp-content/plugins/revslider/admin/includes/plugin-update.class.php:2879) in /customers/2/1/4/precisionpr.co.uk/httpd.www/wp-includes/rest-api/class-wp-rest-server.php on line 1758 Warning: Cannot modify header information - headers already sent by (output started at /customers/2/1/4/precisionpr.co.uk/httpd.www/wp-content/plugins/revslider/admin/includes/plugin-update.class.php:2879) in /customers/2/1/4/precisionpr.co.uk/httpd.www/wp-includes/rest-api/class-wp-rest-server.php on line 1758 Warning: Cannot modify header information - headers already sent by (output started at /customers/2/1/4/precisionpr.co.uk/httpd.www/wp-content/plugins/revslider/admin/includes/plugin-update.class.php:2879) in /customers/2/1/4/precisionpr.co.uk/httpd.www/wp-includes/rest-api/class-wp-rest-server.php on line 1758 Warning: Cannot modify header information - headers already sent by (output started at /customers/2/1/4/precisionpr.co.uk/httpd.www/wp-content/plugins/revslider/admin/includes/plugin-update.class.php:2879) in /customers/2/1/4/precisionpr.co.uk/httpd.www/wp-includes/rest-api/class-wp-rest-server.php on line 1758 {"id":829,"date":"2018-03-12T14:38:57","date_gmt":"2018-03-12T14:38:57","guid":{"rendered":"http:\/\/www.precisionpr.co.uk\/?p=829"},"modified":"2019-10-01T16:46:30","modified_gmt":"2019-10-01T16:46:30","slug":"customer-support-procedures","status":"publish","type":"post","link":"https:\/\/www.precisionpr.co.uk\/customer-support-procedures\/","title":{"rendered":"What do you do when a bank’s ‘Customer Support’ procedures don’t work?"},"content":{"rendered":"

Dear Bank Manager<\/h2>\n

Did you know that several of your online banking functions no-longer work using the Firefox browser?<\/p>\n

Did you know that your ‘Secure Message’ facility doesn’t seem to work in Firefox or Chrome?<\/p>\n

Do your “Customer Support” team know this?<\/p>\n

We tried five or six times to simply report these minor technical problems that were causing serious disruption to our fledgeling business. And we placed another call to unlock our account due to a spelling mistake. We ended up having to both go to the branch to resolve this – a 14-mile each-way drive which had to wait due to heavy snow – thanks to our bank’s over-rigid security.<\/p>\n

\"Couldn't

Couldn’t possibly tell you which bank we’re talking about<\/p><\/div>\n

So what do you do when your bank screws-up on a technicality?<\/h4>\n

Cary and I made six calls to customer service and one to branch (who said they have to ring customer service on our behalf, once we presented ourselves in branch in person). Then we got a snottygram for trying to breach their security processes.<\/p>\n

In addition to this, our business bank shut it’s local branch shortly after we opened our account. So we also had to make a separate 14-mile round trip (plus parking fees) in order to draw out money from an ATM to pay it into a personal account with a different bank in order to pay our personal and business bills and expenses.<\/p>\n

As it is, we have since been able to access some of the functions we need by installing a new browser (Chrome) and trying that. But that was curiosity on our part, not through advice from our bank. Plus the online secure message facility works only when it feels like it in Chrome and regularly throws an error message.<\/p>\n

We’re disgusted and will be moving our account elsewhere.<\/p>\n

Test your online software<\/h4>\n

The message for banks (and everyone else) is to test your on-line software properly before releasing.<\/p>\n

If you find that it works on one browser but not another TELL YOUR CUSTOMERS. That way the customer can choose what to do, to work out a workaround, or possibly even help you get the problem sorted out by testing etc<\/p>\n

It turns out that our bank knew of the problem but simply chose to keep quiet. As a result, they’re going to lose a loyal (if small) customer.<\/p>\n

Please feel free to make recommendations about good business banks, or bitch about equally awful customer experience in comments, or contact us<\/a> with your own thoughts on the subject.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Dear Bank Manager Did you know that several of your online banking functions no-longer work using the Firefox browser? Did you know that your ‘Secure Message’ facility doesn’t seem to work in Firefox or Chrome? Do your “Customer Support” team know this? We tried five or six times to simply…<\/p>\n

Continue reading<\/i><\/a><\/p>\n","protected":false},"author":2,"featured_media":1451,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false},"categories":[46],"tags":[45,119,65,91],"yoast_head":"\nPrecision PR Limited \u00a6 When Customer Support procedures don't work<\/title>\n<meta name=\"description\" content=\"What do you do when your business bank provides you with terrible service? What if it's a caused by a failure in software upgrade and testing processes? What do you do to mitigate this for your own customers?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/www.precisionpr.co.uk\/customer-support-procedures\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Precision PR Limited \u00a6 When Customer Support procedures don't work\" \/>\n<meta property=\"og:description\" content=\"What do you do when your business bank provides you with terrible service? What if it's a caused by a failure in software upgrade and testing processes? What do you do to mitigate this for your own customers?\" \/>\n<meta property=\"og:url\" content=\"http:\/\/www.precisionpr.co.uk\/customer-support-procedures\/\" \/>\n<meta property=\"article:published_time\" content=\"2018-03-12T14:38:57+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-10-01T16:46:30+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/www.precisionpr.co.uk\/wp-content\/uploads\/2018\/03\/Banker-250x150.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"194\" \/>\n\t<meta property=\"og:image:height\" content=\"137\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"chris@precisionpr.co.uk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"chris@precisionpr.co.uk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"http:\/\/www.precisionpr.co.uk\/customer-support-procedures\/\",\"url\":\"http:\/\/www.precisionpr.co.uk\/customer-support-procedures\/\",\"name\":\"Precision PR Limited \u00a6 When Customer Support procedures don't work\",\"isPartOf\":{\"@id\":\"https:\/\/www.precisionpr.co.uk\/#website\"},\"datePublished\":\"2018-03-12T14:38:57+00:00\",\"dateModified\":\"2019-10-01T16:46:30+00:00\",\"author\":{\"@id\":\"https:\/\/www.precisionpr.co.uk\/#\/schema\/person\/6d5d4969ca2099c1b8a07f0b15386ac1\"},\"description\":\"What do you do when your business bank provides you with terrible service? What if it's a caused by a failure in software upgrade and testing processes? What do you do to mitigate this for your own customers?\",\"breadcrumb\":{\"@id\":\"http:\/\/www.precisionpr.co.uk\/customer-support-procedures\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"http:\/\/www.precisionpr.co.uk\/customer-support-procedures\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"http:\/\/www.precisionpr.co.uk\/customer-support-procedures\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.precisionpr.co.uk\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"What do you do when a bank’s ‘Customer Support’ procedures don’t work?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.precisionpr.co.uk\/#website\",\"url\":\"https:\/\/www.precisionpr.co.uk\/\",\"name\":\"\",\"description\":\"PR & Marketing\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.precisionpr.co.uk\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.precisionpr.co.uk\/#\/schema\/person\/6d5d4969ca2099c1b8a07f0b15386ac1\",\"name\":\"chris@precisionpr.co.uk\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.precisionpr.co.uk\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/www.precisionpr.co.uk\/wp-content\/uploads\/2019\/10\/chris_avatar-150x150.jpg\",\"contentUrl\":\"https:\/\/www.precisionpr.co.uk\/wp-content\/uploads\/2019\/10\/chris_avatar-150x150.jpg\",\"caption\":\"chris@precisionpr.co.uk\"},\"description\":\"Chris has spent nearly 30 years managing in-house and agency PR teams creating highly successful communications campaigns. With a little help from friends, Chris created Precision PR in the spring of 2017. Chris has held senior communications roles at CODA, Hyperion, CSI, Qualys and Epson, and has worked in several mid-level and senior agency roles gaining a range of strategic and hands-on skills with clients and business partners that include; Alcatel-Lucent, Adaptsys, BHA Software, IBM, Microsoft, PeopleSoft, QAD, Qlik, Salesforce.com, SAP, SDRC and Yokogawa. Our associates have worked with many others.\",\"url\":\"https:\/\/www.precisionpr.co.uk\/author\/chrisprecisionpr-co-uk\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Precision PR Limited \u00a6 When Customer Support procedures don't work","description":"What do you do when your business bank provides you with terrible service? What if it's a caused by a failure in software upgrade and testing processes? What do you do to mitigate this for your own customers?","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"http:\/\/www.precisionpr.co.uk\/customer-support-procedures\/","og_locale":"en_GB","og_type":"article","og_title":"Precision PR Limited \u00a6 When Customer Support procedures don't work","og_description":"What do you do when your business bank provides you with terrible service? What if it's a caused by a failure in software upgrade and testing processes? What do you do to mitigate this for your own customers?","og_url":"http:\/\/www.precisionpr.co.uk\/customer-support-procedures\/","article_published_time":"2018-03-12T14:38:57+00:00","article_modified_time":"2019-10-01T16:46:30+00:00","og_image":[{"width":194,"height":137,"url":"http:\/\/www.precisionpr.co.uk\/wp-content\/uploads\/2018\/03\/Banker-250x150.jpg","type":"image\/jpeg"}],"author":"chris@precisionpr.co.uk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"chris@precisionpr.co.uk","Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"http:\/\/www.precisionpr.co.uk\/customer-support-procedures\/","url":"http:\/\/www.precisionpr.co.uk\/customer-support-procedures\/","name":"Precision PR Limited \u00a6 When Customer Support procedures don't work","isPartOf":{"@id":"https:\/\/www.precisionpr.co.uk\/#website"},"datePublished":"2018-03-12T14:38:57+00:00","dateModified":"2019-10-01T16:46:30+00:00","author":{"@id":"https:\/\/www.precisionpr.co.uk\/#\/schema\/person\/6d5d4969ca2099c1b8a07f0b15386ac1"},"description":"What do you do when your business bank provides you with terrible service? What if it's a caused by a failure in software upgrade and testing processes? What do you do to mitigate this for your own customers?","breadcrumb":{"@id":"http:\/\/www.precisionpr.co.uk\/customer-support-procedures\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["http:\/\/www.precisionpr.co.uk\/customer-support-procedures\/"]}]},{"@type":"BreadcrumbList","@id":"http:\/\/www.precisionpr.co.uk\/customer-support-procedures\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.precisionpr.co.uk\/"},{"@type":"ListItem","position":2,"name":"What do you do when a bank’s ‘Customer Support’ procedures don’t work?"}]},{"@type":"WebSite","@id":"https:\/\/www.precisionpr.co.uk\/#website","url":"https:\/\/www.precisionpr.co.uk\/","name":"","description":"PR & Marketing","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.precisionpr.co.uk\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/www.precisionpr.co.uk\/#\/schema\/person\/6d5d4969ca2099c1b8a07f0b15386ac1","name":"chris@precisionpr.co.uk","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.precisionpr.co.uk\/#\/schema\/person\/image\/","url":"https:\/\/www.precisionpr.co.uk\/wp-content\/uploads\/2019\/10\/chris_avatar-150x150.jpg","contentUrl":"https:\/\/www.precisionpr.co.uk\/wp-content\/uploads\/2019\/10\/chris_avatar-150x150.jpg","caption":"chris@precisionpr.co.uk"},"description":"Chris has spent nearly 30 years managing in-house and agency PR teams creating highly successful communications campaigns. With a little help from friends, Chris created Precision PR in the spring of 2017. Chris has held senior communications roles at CODA, Hyperion, CSI, Qualys and Epson, and has worked in several mid-level and senior agency roles gaining a range of strategic and hands-on skills with clients and business partners that include; Alcatel-Lucent, Adaptsys, BHA Software, IBM, Microsoft, PeopleSoft, QAD, Qlik, Salesforce.com, SAP, SDRC and Yokogawa. Our associates have worked with many others.","url":"https:\/\/www.precisionpr.co.uk\/author\/chrisprecisionpr-co-uk\/"}]}},"_links":{"self":[{"href":"https:\/\/www.precisionpr.co.uk\/wp-json\/wp\/v2\/posts\/829"}],"collection":[{"href":"https:\/\/www.precisionpr.co.uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.precisionpr.co.uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.precisionpr.co.uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.precisionpr.co.uk\/wp-json\/wp\/v2\/comments?post=829"}],"version-history":[{"count":3,"href":"https:\/\/www.precisionpr.co.uk\/wp-json\/wp\/v2\/posts\/829\/revisions"}],"predecessor-version":[{"id":1452,"href":"https:\/\/www.precisionpr.co.uk\/wp-json\/wp\/v2\/posts\/829\/revisions\/1452"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.precisionpr.co.uk\/wp-json\/wp\/v2\/media\/1451"}],"wp:attachment":[{"href":"https:\/\/www.precisionpr.co.uk\/wp-json\/wp\/v2\/media?parent=829"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.precisionpr.co.uk\/wp-json\/wp\/v2\/categories?post=829"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.precisionpr.co.uk\/wp-json\/wp\/v2\/tags?post=829"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}